COVID-19 PREVENTION PRACTICES

At Cascade Hospital for Animals (CHFA) and Breton Village Animal Clinic (BVAC), the safety and health of our patients, clients, and staff is our top priority. Effective Monday, November 9, 2020, we have modified our curbside services due to inclement Michigan winter weather. We are excited to welcome our clients back into our building for check in and check out; view the video below for look at how the process works at CHFA!

What you need to know:

  • We ask that only one person from your family bring your pet into the building and that person wears a mask.
  • We have redesigned our lobby and check in areas to maintain a six foot social distance while checking your pet in, waiting in our reception area and checking your pet out.
  • We are providing hand sanitizer in various locations throughout the building.
  • Safety barriers have been installed for client and team member safety.
  • We no longer have a separate entrance for cats. All pets will enter through the main entrance and exit through the exit lobby (former cat entrance).

How check in and check out works:

Outpatient appointments – At check in, we will ask for your cell phone and credit card information. We will have you exit through the exit lobby and wait in your car while the technician and DVM examine and treat your pet. We will contact you by telephone to discuss what your pet needs and let you know when your pet is ready for you to meet us at the lobby exit. Please wait in your vehicle and remain in the parking lot. Keep your cell phone turned on and near you. Our staff will be communicating with you via cell phone and will need to be able to reach you.

Grooming – Please check in your pet in the main lobby at your scheduled check in time. You may pick up your pet in the main lobby.

Boarding, day admission, rehab and baths – Please check in your pet in the main lobby. You may pick up your pet in the main lobby.

Surgery and Dental check in (CHFA) – Please come in through the main entrance at your scheduled check in time and follow the signs to the surgery and dental check in area. A Veterinary Nurse will meet with you in an exam room for check in and discharge.

Exotics Surgery check in (BVAC) – Please come in though the main entrance. You will check your pet in at the reception desk, complete paperwork and provide payment for your deposit. You may pick up your pet at the reception desk after check out.
We strongly encourage all visitors to either location to remain at home if they are feeling ill or displaying any signs of respiratory illness.

We offer Telemedicine:
If you have a medical concern about your dog or cat, but don't want to risk the exposure of COVID-19, you can schedule an appointment with Dr. Abel through our app! Learn more at https://chfa.net/services/veterinary-telemedicine.

Prescriptions refills:
All prescription refills will be ready the next day. Please enter through the main entrance for pickup and payment.
You may also refill prescriptions at our online pharmacy: https://www.myvetstoreonline.pharmacy/main.asp…free shipping over $38!

Payments:

We accept Cash, Check and Credit cards (MC, Visa, Discover, Care Credit)
We do not accept American Express

Thank you for your patience and understanding as we navigate this ever-changing situation. We appreciate your loyalty and look forward to seeing you and your pet soon!

Curbside Service One-Year Update!

Please view the video below.  It's hard to believe it's been a year since our clinics implemented curbside service in the wake of the COVID-19 pandemic. Dr. Steve McBride sat down with our Marketing Coordinator Jillian to recap the story of what happened and to let us know what to expect next!